Fermob Warranty, Care and Maintenance
Please take extra care when unwrapping your Fermob furniture to avoid damage. Cuts from knives or scissors, scratches from staples, or damage caused by placing tabletops directly on the ground are not covered under the manufacturer's warranty.
CARE & CLEANING FERMOB FURNITURE
Australian weather conditions can be harsh, so understanding how to care for your outdoor furniture is important, especially if your furniture is fully exposed to the elements all year round.
We encourage you to take precautions to ensure its longevity, whether placed under cover or in open spaces.
Important points to note:
1. Steel products will naturally develop signs of rust over time, even with a protective coating. This is a normal part of the ageing process for steel and iron-based materials and is not considered a defect. To maintain the appearance and longevity of your product, we recommend using anti-rust treatments and touch-up paint as required.
2. During rainy periods, slightly tilt tables when not in use to prevent water from accumulating, especially on steel sheet tabletops.
3. Do not cover with a plastic layer or plastic tablecloth and avoid contact with any material which may retain water or humidity, flowerpots, trivets, combined with high temperature, humidity, may degrade the paint.
4. Immediately clean bird droppings and tree sap from furniture, as they can be particularly damaging and may permanently stain your furniture.
5. Colours may gradually adjust over time. Any changes in visual appearance are a natural part of the ageing process.
6. Leaving metal furniture in the direct path of sprinklers may cause permanent watermarks.
7. Chlorine can be corrosive to metal furniture. Always follow proper guidelines when using chemicals near your Fermob furniture to prevent damage. If placing furniture poolside, we recommend cleaning your product regularly to avoid chlorine/salt spray.
8. Powder-coated steel and aluminium are sturdy and durable but not completely scratch-resistant. Fermob touch-up paint is an easy solution for minor scratches. Please reach-out for assistance.
9. If you live in a coastal environment, we recommend cleaning your product regularly to avoid salt buildup.
Care & Cleaning metal furniture:
Clean your metal furniture using water, soapy water or a non-abrasive detergent. If you are unsure which product to use, test it on a non-visible part of your furniture.
Apply with a soft sponge or soft cloth. DO NOT USE abrasive products or any products that may affect the surface of your Fermob products. Limit the use of pressure washing.
Be mindful of retention areas where cleaning products can be trapped, as this may cause damage over time.
Rinse with water and wipe carefully to avoid traces of limescale.
Care & Cleaning OTF or thread furniture:
Protect outdoor technical fabric from damage caused by sharp objects or heat sources such as cigarettes.
Clean your furniture using water, soapy water or a non-abrasive detergent. If you are unsure which product to use, test it on a non-visible part of your furniture.
Apply with a soft sponge or soft cloth. DO NOT USE abrasive products or any products that may affect the surface of your Fermob products. Limit the use of pressure washing.
Rinse with water and wipe carefully to avoid traces of limescale.
Collections: Alize, Sixties, Croisette, Dune, Plein Air, Latitude
Care & Cleaning teak furniture:
Teak furniture is the only wood that is totally rot-proof and naturally resistant to external damage, it protects itself.
When left outdoors, untreated teak will naturally adapt to the elements, gradually developing an attractive silver-grey patina. To help prevent mould or moss, we recommend occasional cleaning with warm, soapy water.
Untreated teak is not stain-resistant. To fully protect teak furniture from stains you may apply a sealer, which creates an invisible barrier to prevent liquids from penetrating the wood.
We do not provide guidance on sealing teak products, we recommend consulting a supplier.
Care & Cleaning of your cushion furniture:
The fabrics used on Fermob furniture are stain, mildew, tear, UV and abrasion resistant. We recommend bringing cushions under cover during inclement or prolonged exposure to sunlight to maintain their quality and longevity.
Prewash (for stains)
Gently dab the area with a wet cloth or paper towel to absorb the liquid.
Clean with a soft brush or sponge using a non-detergent-based soap.
Rinse with clean water.
Allow to dry in the open air.
Wash
Cushion covers are machine washable, follow the recommendations on the cushion label for best practice.
Care & Cleaning of your fabric accessories:
Acrylic Fabric
When treating stains or marks pre-clean fabric with a gentle brush.
Machine-wash on a gentle cycle following the recommendations on the cushion label for best practice.
Allow to dry in the open air. Only iron fabric if necessary
Cotton Fabric
Machine-wash on a gentle cycle following the recommendations on the cushion label for best practice.
Allow to dry in the open air. Only iron fabric if necessary.
Care & Cleaning of your lights:
Maintenance
Fermob lights are quality products that require care and attention to ensure optimal performance.
1. Charge your lamp in a sheltered location.
2. Wipe the lamp regularly to maintain cleanliness.
3. Use only the supplied charging cable.
4. Avoid letting the battery run completely flat, opt for frequent, short-duration charges.
5. Do not submerge the lamp and limit its exposure to liquid.
Cleaning
Use water, soapy water or a non-abrasive detergent to clean.
Apply with a soft sponge or soft cloth made of a non-abrasive material.
Wipe to avoid traces of limescale.
FERMOB WARRANTY
Fermob furniture is designed and manufactured for outdoor use and made from premium-grade materials and components.
Five-year structural warranty
Two-year ageing warranty
One-year for all products in the Bistro Collection
One-year for Lighting and Accessories
FERMOB WARRANTY
Furniture
Careless treatment or misuse can result in damage and may not be covered by our five-year structural warranty or two-year ageing warranty. These include:
- Damaged, converted or modified furniture.
- Furniture not used as per Fermob’s recommendations. See below links.
- Any damage arising from insufficient care, or from failure to comply with the supplied instructions and advice for receiving, assembling, using, maintaining and storing furniture as per Fermob’s instructions.
- Rings or stains undeclared when unpacking (including stains related to a combination of humidity retention + heat).
- General wear and tear or natural fading of the materials used.
- Corrosion originating from scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.
- Minor spots of rust under table tops and seats or on bases. These are a natural outcome of the material used and can be treated using the maintenance tools made available to customers by Fermob.
- Corrosion of steel furniture (including stainless steel furniture) as a result of use in a coastal environment.
- Any changes in the visual appearance of wood that are directly linked to ageing. As wood is a living material, the appearance of its surface changes naturally over time.
- Lighting products that have been repaired using components not supplied by Fermob, or without following the instructions provided by Fermob.
- Lighting products that have been used in a way not recommended by Fermob. The exclusion conditions concerning changes in the appearance of the product are the same as those for Fermob furniture (see above).
- Acrylic and PVC textiles are guaranteed against UV damage, abrasion, mould and tearing.
- Reticulate foam fillings are not guaranteed against mould.
Fermob’s structural warranty means that products will remain fit for the purpose for which they were designed. The structural warranty covers all functional aspects of the product such as welding, fasteners, rivets, and folding.
Start of corrosion due to scratches or abrasions caused by use, which cannot be eliminated by normal cleaning and maintenance.
Maintenance
Click on the below links for care, maintenance and repair with the furniture elements.
Fermob offer an anti-corrosion treatment on its steel products as an optional extra. Some areas of steel products, depending on the location/country, can be prone to corrosion on the following:
- Rims under tabletops
- Air gaps
- Tubular parts
- Areas subject to friction (i.e. folding mechanism)
- Areas where there has been welding or laser cutting.
Fermob also offers a range of maintenance products tailored to their furniture:
Touch-Up Paint: Available in matching colours to repair minor damage and scratching.
Protective Covers: Covers designed to fit various furniture pieces, providing additional protection during storage or inclement weather.
Care Products: Specific cleaning solutions or kits designed to safely clean and maintain Fermob furniture without damaging the finish.
