Fermob Care Advice
Please take the greatest care when unwrapping your furniture so as not to damage it in any way. Damage from knives and scissors, scratches from staples, or from placing tabletops directly on the ground are not covered under the manufactures warranty.
Below you will find information on caring for Fermob furniture and links for further information, cleaning metal furniture, using touch-up paint to treat scratches and age spots, and how to protect Fermob furniture during Summer and Winter. Australian weather conditions can be harsh understanding how to care for your furniture will ensure your furniture's longevity.
Metal furniture can be cleaned using clean water or water containing a non-detergent soap.
Once cleaned furniture should then be wiped dry with a clean cloth to remove any smears of traces of limescale.
Abrasive sponges should not be used to wipe Fermob furniture, and no abrasive powders or other types of abrasive detergent or products should be used.
For dirt that is more heavily ingrained you should use a non-abrasive multi-purpose cleaner.
We recommend that you clean off traces of bird droppings, sap or any other droppings from surrounding trees/plants as quickly as possible, as these can be particularly damaging and may lead to permanent corrosion or staining of your furniture.
Do not place pot plants or surfaces with rough bottoms directly onto Fermob metal tables as this may cause damage to the surface. If you do scratch your Fermob table, we recommend treating it as soon as possible.
Fermob touch-up pens and spray are available to purchase in all Fermob colours.
Fermob furniture is designed and manufactured using recycled and recyclable materials. To help us protect the environment, please remember to take your packaging and any old unwanted furniture to your local recycling depot.
Patio & Balcony Outdoor Living acts as a reseller for the manufacturers we represent and will manage the warranty claim process on behalf of our clients. Manufacturer warranties will vary depending on the products purchased.
Warranty information can be found on the brand's own website, should you need assistance finding this information please contact Patio & Balcony Outdoor Living.
Our products come with the standard requirements to ensure you are protected by Australian Consumer Law. You are entitled to a replacement or refund for a manufacturing fault and compensation for any other reasonably foreseeable loss or damage.
Making A Claim
Clients who have purchased products from Patio & Balcony Outdoor Living and experience a manufacturing fault within the manufacturer warranty period may be entitled to make a warranty claim to cover the costs of repair or possible replacement of the product.
Patio & Balcony Outdoor Living will manage all warranty claims on behalf of our client and the final decision on this claim is the responsibility of the manufacturer.
To make a warranty claim, please provide the following information:
- Proof of purchase
- Address where the product is currently located; contact details of the client must correspond with the purchaser’s details
- Detailed description and image of the fault
Please note that manufacturer warranties only apply to original purchasers. Where a product has been purchased as a floor stock item, discontinued item, or second-hand item, Patio & Balcony Outdoor Living and the manufacturer will no longer be liable for claims against product warranties. This does not affect any rights or remedies to which you may be entitled under the Australian Consumer Law.
Once the above information is available, please contact Patio & Balcony Outdoor Living for further support.
Fermob furniture is warranted for between 1 - 3 years depending on the product.