Basil Bangs Care Advice & Warranty (below)
CARE
How To Clean Outdoor Fabric:
All Basil Bangs outdoor acrylic fabrics feature a high technology finish, which provides long-lasting protection against mould and mildew, excellent water and oil repellence, and protects you from both sun and water for many years. However, the accumulation of dust, pollution particles, foreign organic materials and general dirt can damage this protection, shortening the life of the fabric and should be removed.
The best way to maintain your fabric is to clean the canvas once a month with water using a low-pressure hose, reducing dirt accumulation. The canvas must be completely dry before being stored.
If periodic washing with water is done, in most environments, you should only need to do a more thorough cleaning every 2 to 3 years.
How To Care for Patio Umbrellas:
Hose down the frame with fresh water periodically, more frequently if you live in a salty or industrial environment.
Make sure your umbrella is dry and clean before storing it for extended periods of time to prevent mould from developing.
We highly recommend using a protective cover when not in use to preserve the condition of the canopy fabric and any timber parts.
Umbrella Bases
Bases need to be used accordingly with sufficient weights or correctly installed with appropriate in-ground fittings. When installed by the customer, the installation must be carried out exactly as required in the instructions that are supplied with the umbrella or on the Basil Bangs website.
Umbrella Assembly Instructions
To install your umbrella, lie the canopy down half horizontally on a stable surface.
Take the lower pole and gently slide into the upper half of the umbrella, ensuring that the tubes line up. In case of any resistance, stop, and re-align.
Once assembled, place the umbrella into the base.
DO NOT try to force the umbrella halves together in a vertical position. It is a push button connection, simply line up and push together to connect.
Do not leave the umbrella open when unattended and make sure it's closed in windy or adverse weather conditions.
Always secure your umbrella to an appropriate base. If using a mobile base, ensure enough weight is applied to the base i.e. sandbags or weight bags (considering the weather conditions).
Make sure the umbrella is dry and clean prior to storing away for extended periods of time to prevent mould from developing.
Be careful when closing the umbrella to ensure the canopy does not get caught or pinched by the umbrella arms. This is particularly important before storing the umbrella away for extended periods or if the umbrella is to be laid horizontally for storage.
Damage to the fabric caused by pinching is not covered by warranty nor is mould caused by damp prolonged storage.
Inspect the installation fitting/base regularly and tighten it as necessary.
Use a protective cover when not in use to preserve the canopy.
BASIL BANGS WARRANTY
The benefits given by this warranty are in addition to all other rights and remedies in respect of the product that the purchaser has under the Trade Practices Act and similar State and Territory Laws. Nothing in this warranty will exclude, restrict, or modify any conditions, warranty rights, or liability implied in this purchase or protected by law where to do so would render this warranty void.
The manufacturer offers a 12-month guarantee which protects from faults and defects caused in the manufacturing process. The warranty covers the manufacturer’s faults and defects only, and only applies to the original purchaser.
What is not covered by this warranty is any damage caused by wind or harsh weather conditions, fair wear and tear, accidents, misuse, fire, flood, hail or other natural disasters. Any alterations or repairs made by none authorised Basil Bangs agents will also not be covered by this warranty.
Wind ratings do NOT form part of, nor fall under Basil Bangs’ warranty. Wind ratings are to be used as a guide only, to the relative strength of the umbrellas and tested at their optimal positions. Wind can be extremely variable, depending on the environment and changes with elevation, angle of gusts, how built up an area is etc. In any high wind or sudden windy conditions umbrellas should be closed and secured immediately.
Different warranties by collection as outlined below:
Caspar, Double Caspar & Go Large
Two years warranty on the umbrella frame and components
Five years on acrylic fabrics for commercial use and ten years for residential use
Jardin & Sundial
One-year warranty on umbrella frame and components
Five years on acrylic fabrics for commercial use and ten years for residential use
Go Large Umbrella installations, the owner is to ascertain the position of all underground pipes and electrical wires and notify the installer of any obstacles. Although all care will be taken, no responsibility can be accepted for any damage during installation.
Sundial, Jardin and Go Large the canopy fabric warranty is a Limited Manufacturer’s Warranty, which is passed on by Basil Bangs Pty Ltd.
The warranty is valid only if the Go Large umbrella is put up and collapsed as instructed by an authorised Basil Bangs Pty Ltd Dealer and/or as per the instructions in the umbrella manual as supplied. It is highly recommended that you close and tie your umbrella when gusty or strong winds are expected. If strong winds are expected for a long period of time, it is recommended that the umbrella be removed from its base and stored. When closing the umbrella for extended periods of time, the canopy must be folded in such a way as to avoid ‘pinching’ of the fabric in the umbrella ribs/arms. Wear and tear caused by ‘pinching’ of the fabric by the umbrella framework is not covered under this warranty.
This warranty is the only express warranty given by Basil Bangs Pty Ltd. No person has the authority to change or add to these obligations and liabilities without Basil Bangs Pty Ltd approval in writing.
Fault caused by faulty workmanship or material or that any part is defective will be raised to and determined by Basil Bangs Pty Ltd
Transportation
If your umbrella is to be transported, it must be dismantled and adequately packaged (preferably with the canopy and frame wrapped separately) to avoid damage during transit. If damage is incurred because of insecure packing, this is outside the warranty provision.
Repairs
In the case of repairs to the umbrella being required (regardless of whether the repairs are covered under warranty), the cost of transportation to or from Basil Bangs Pty Ltd for any repairs is to be paid by the claimant.
Timber Frames
Being a natural material, there will be a colour and texture adjustment while being exposed to the elements. To minimise this occurrence the Sundial and Jardin umbrellas should be protected by an umbrella cover when not in use. Any changes in the visual appearance of timber that are directly linked to ageing are not covered by warranty.
Fabric
The umbrellas are made of premium acrylic fabrics which are manufactured from 100% acrylic fibre and guaranteed to:
- Protect against rot, mildew and discolouration typical in normal conditions. It does not apply against any deterioration of any kind due to wind or weather-related damage, misuse, burns, negligence, vandalism, perforations or stains due to environmental pollution, and fair wear and tear.
- Retain a light-fastness rating of 6-8 on a 1-8 scale (minimum fading) for a period of 5 years.
The premium acrylic fabrics are very tightly woven, with minimal light transmission, resulting in excellent UV protection of UPF 50+ and SPF 100. Should the fabric fail, the manufacturer of the acrylic fabric will offer to replace the fabric free of charge, subject to the following:
- The customer provides proof of date of purchase.
- The fabric is maintained correctly.
This fabric guarantee for both Acrylic and Polyester fabrics extends specifically to the replacement of fabric only and excludes the work and installation of others and excludes other fittings and hardware. Other costs such as re-making a canopy, dismantling, transport, re-erection, travelling costs and consequential loss are also excluded from this guarantee.
Umbrella Bases
All Bases have a period of one (1) year warranty from the original date of purchase.
While all Basil & Bangs products are designed to be suitable for exterior conditions, different materials are affected differently by outdoor physical elements.
The base plates are made from mild steel and are treated with levels of pre-protection that assist with guarding against corrosion, before being powder coated to make the surface further resistant to exterior conditions.
Any ‘wear and tear’ and / or rough treatment of powder-coated accessories and furniture can result in chipping of the coated surface, and because the bases are mild steel they can then be prone to rust /corrosion.
We know it’s tempting, but please refrain from rolling the 25kg White ‘Basil Base’ on its edge. This may damage the coatings and lead to corrosion. Instead, carefully lift and re-position the base in the desired location. Should you wish to move your umbrella regularly we suggest upgrading to a base with wheels.
Items placed in coastal areas require more regular maintenance. Exposure to sea air and chlorinated environments may accelerate the deterioration to a product’s finish, so we recommend regular cleaning of your umbrella and bases to maintain appearance and guard against wear and tear.
Specific bases and anchoring systems can be recommended for specific umbrella types. These are recommendations only, as each environment is different and may require different base options.
Rust Disclaimer
Rust is a natural part of the ageing process of all steel or iron-based materials. It is not considered a defect and is not covered under warranty. Steel bases are designed to require minimum maintenance and should be kept clean and well-maintained to prevent damage/chipping.
As an authorised Basil Bangs agent, we offer advice but accept no responsibility as to the ultimate positioning and use of the umbrella.
PBO WARRANTY PROCEDURE
Patio & Balcony Outdoor Living acts as a reseller for the manufacturers we represent and will manage the warranty claim process on behalf of our clients. Manufacturer warranties will vary depending on the brands and products purchased. Warranty information can always be found on the brand's own website. However please contact Patio & Balcony Outdoor Living to assist you with this process.
Our products come with the standard requirements to ensure you are protected by Australian Consumer Law. You are entitled to a replacement or refund for a manufacturing fault and compensation for any other reasonably foreseeable loss or damage.
MAKING A CLAIM
Clients who have purchased products from Patio & Balcony Outdoor Living and experience a manufacturing fault within the manufacturer warranty period may be entitled to make a warranty claim to cover the cost of repair or possible replacement of the product.
Patio & Balcony Outdoor Living work on behalf of our clients to manage all warranty claims however the final decision on this claim is the responsibility of the manufacturer.
To make a warranty claim, please provide the following information:
- Proof of purchase
- Address where the product is currently located; contact details of the client must correspond with the purchaser’s details
- Detailed description and image of the fault
Please note that manufacturer warranties only apply to original purchasers. Where a product has been purchased as a floor stock item, discontinued item, or second-hand item, Patio & Balcony Outdoor Living and the manufacturer will no longer be liable for claims against product warranties. This does not affect any rights or remedies to which you may be entitled under the Australian Consumer Law.
Once the above information is available, please contact Patio & Balcony Outdoor Living for further support.
