Shipping
We ship Fermob furniture Australia-wide, including Sydney, Brisbane, Melbourne and Adelaide.
Shipping prices for Fermob orders are calculated at the checkout before confirming your order. We do not ship Vincent Sheppard products.
Should your order include heavy/bulky items, and you live in a remote regional area of Australia, transport may only be available to a depot. We will work with you to achieve the best result or reserve the right to issue a full refund.
Freight charges cover a single shipment only. Split shipments will incur an additional cost.
When shipping your order from our warehouse, we endeavour to deliver your goods promptly and at the lowest possible prices. We take care to package your orders to ensure they arrive safely.
Should you feel your shipping rate is high please contact our office to discuss further. Prices are calculated based on product volume and sometimes this may require review.
If you wish to organise your own shipping, please email us directly.
The tick confirms the item is in stock in Perth!
No tick the order is placed with Fermob in France.
Our office will make contact to advise the estimated arrival of all backorders.
Returns
Here at Patio & Balcony Outdoor Living, we want you to be completely satisfied with the products you take home.
We encourage you to view all products at the time of delivery to ensure you are satisfied with the quality of the items purchased.
We strongly encourage you to view all items collected from our showroom and warehouse before leaving.
All product returns are at the discretion of Patio & Balcony Outdoor Living. Unfortunately, we cannot accept returns due to a change of mind unless agreed by Patio & Balcony Outdoor Living.
Any delivery charges are non-refundable once delivery has occurred.
Return of product for any reason are at the cost of the purchaser.
Order Cancellation
Should an order be canceled after production with Fermob has commenced, your deposit is non-refundable on the canceled item.
Clearance Items
Products sold as seconds, retired products, or products that have a defect where this has been drawn to your attention prior to purchase are non-refundable.
