Ferm Living Care & Warranty

Ferm Living Care Advice

Remember to properly care for and maintain your favorite items to preserve their appearance and functionality, and extend their longevity for years to come. This will also help you live a more sustainable and mindful lifestyle by allowing you to keep your pieces for longer.

Below you will find information on caring for Ferm Living products you purchase from us:

CARE & CLEANING FERM LIVING PRODUCTS

General Care

• Always follow any care instructions included with the specific product.
• Products made from natural materials will have unique colour and surface variations.
• Always use mild cleaning agents - never harsh, chemical cleaning products.
• To preserve the colour of the materials, avoid direct sunlight whenever possible.
• Always protect surfaces against direct heat, humidity and strongly coloured items.
• Unless items are explicitly approved for outdoor use, they are meant for indoor use and should never be used outdoors.

Glass

• Ferm Living glassware is handmade and mouth-blown, no two glasses are the same. Therefore, slight variations in size and form may occur.
• All Ferm Living and glass tableware is dishwasher safe. Ferm Living always aim for a thin and light expression in their glassware, so even though all glass is dishwasher safe, we suggest handling it with care and stack carefully in the dishwasher.
• Recycled Glass
• Ferm Living glassware is made from recycled glass and is dishwasher safe. Vases should be rinsed in lukewarm water.
• Hardened Glass
• For regular cleaning, use a soft, dry cloth. For heavier stains, use a soft brush with a standard detergent and rinse with a mix of vinegar and water. Finish by wiping with a dry, lint-free cloth. Avoid using chemicals and abrasive cleaners, as these will damage the surface of the glass.

Ceramics

• Recycled Clay
  • To clean recycled raw stoneware, wipe with a damp cloth.
• Unglazed and Raw Clay Material
  • To clean, rinse in lukewarm water or wipe with a damp cloth.
• Glazed Stoneware and Porcelain
  • Ferm Living use transparent and reactive glaze for their tableware and decorative objects. All glazed stoneware items are dishwasher safe.
  • A transparent, glossy glaze provides a beautiful depth of colour. At the same time, it also reveals imperfections in the raw material normally not visible to the naked eye. This is a natural characteristic of the product's design, bearing the hallmarks of handmade products.
  • With a reactive glaze, each item will have a different outcome depending on its shape, burning temperature and even the location in the kiln. Some reactive glazes are applied by hand to achieve a unique and distinctive look. Depending on the glaze, most variations occur around the edge.
  • In general, do not use any chemical or abrasive cleaners. Small marks on tableware – particularly on matte-glazed surfaces, which tend to be more porous than high-gloss finishes – can be caused by cutlery. This is a part of the wear and tear that occurs with this unique glazing. To retain the quality of your piece and ensure longevity, use a non-abrasive cloth or sponge and warm, soapy water to clean. We recommend wiping with a clean, dry cloth afterwards.

 

Warranty Policy

Patio & Balcony Outdoor Living acts as a reseller for the manufacturers we represent and will manage the warranty claim process on behalf of our clients. Manufacturer warranties will vary depending on the brands and products purchased, warranty information can always be found on the brand's own website. However please contact Patio & Balcony Outdoor Living to assist you with this process.

Our products come with the standard requirements to ensure you are protected by Australian Consumer Law. You are entitled to a replacement or refund for a manufacturing fault and compensation for any other reasonably foreseeable loss or damage.

Making A Claim

Clients who have purchased products from Patio & Balcony Outdoor Living and experience a manufacturing fault within the manufacturer warranty period may be entitled to make a warranty claim to cover the costs of repair or possible replacement of the product.

Patio & Balcony Outdoor Living work on behalf of our clients to manage all warranty claims however the final decision on this claim is the responsibility of the manufacturer. 

To make a warranty claim, please provide the following information:

• Proof of purchase 
• Address where the product is currently located; contact details of the client must correspond with the purchaser’s details
• Detailed description and image of the fault 

Please note that manufacturer warranties only apply to original purchasers. Where a product has been purchased as a floor stock item, discontinued item, or second-hand item, Patio & Balcony Outdoor Living and the manufacturer will no longer be liable for claims against product warranties. This does not affect any rights or remedies to which you may be entitled under the Australian Consumer Law.

Once the above information is available, please contact Patio & Balcony Outdoor Living for further support.