Vincent Sheppard Care & Warranty (below)
Please take the greatest care when unwrapping your Vincent Sheppard furniture so as not to damage it in any way. Damage from knives and scissors, scratches from staples, or from placing tabletops directly on the ground are not covered under the manufacturer's warranty.
CARE
Australian weather conditions can be harsh, so understanding how to care for your Vincent Sheppard furniture is important.
Caring for outdoor furniture is important, especially if your furniture is not undercover and exposed to the elements all year round, you must take precautions to ensure the longevity of your furniture in either situation.
Here are a few tips for maintenance and cleaning to help you get the most out of your Vincent Sheppard furniture.
Important points to note:
- Avoid prolonged contact with objects that may retain water, for example, flowerpots.
- Clean bird droppings and sap from trees immediately as this is particularly damaging and can cause corrosion or permanently stain your furniture.
- Colours may experience a colour adjustment over an extended period. Any changes in the visual appearance of the metal that are directly linked to ageing are not covered by warranty.
- Leaving furniture in the direct line of sprinklers may cause permanent water marks.
- Powder-coated steel and aluminium are sturdy and robust, however it isn't immune to scratches. Leaving scratches and marks unattended for any length of time will cause corrosion.
- Tilt tables slightly during rainy periods to prevent water from accumulating when not in use.
- Take cushions inside or at least undercover during inclement weather.
Outdoor Materials
Aluminium
Wipe aluminium with a soft damp cloth.
Rope
To clean rope wipe with a damp cloth. For more stubborn stains apply a mist of soapy water solution in a spray bottle then work the solution into the rope with a soft cloth by patting or rubbing gently. Rinse solution thoroughly. Allow to air dry.
DO NOT use high-pressure hose on any rope products.
Synthetic Weave
Wash with a non-foaming mild detergent every three months. Use a soft nylon brush or low-pressure clean to clean between the weaving. Salty or industrial environments may require more frequent cleaning.
Teak
Left outdoors, untreated teak will adjust to the elements, over the years the colour of the wood will change to an attractive silver grey, we suggest occasional washing with warm soapy water to discourage mould or moss.
Untreated teak is not stainproof. Should you wish to fully protect your teak furniture against stains, you can apply a sealer. This is an invisible layer which will prevent any liquids from penetrating the wood.
We don't offer advice on sealing teak products and suggest you speak to the sealer supplier before applying.
Fabric
Nearly all Vincent Sheppard cushion covers are removable, depending on the cushion material there are different washing instructions to keep in mind.
CAT. A OUTDOOR FABRICS
100% Olefin / 100% Solution dyed acrylic:
- May be machine-washed at 30°C with extra care
- Do not tumble dry
- Do not dry clean
- Do not bleach
- May be ironed, ironing temperature should not be higher than 110°C
CAT. B OUTDOOR FABRICS
100% Solution dyed acrylic:
- May be machine-washed at 30°C with extra care
- Do not tumble dry
- Do not dry clean
- May be ironed, ironing temperature should not be higher than 110°C
- Bleaching allowed
CAT. C | CAT. G OUTDOOR FABRICS
- May be machine-washed at 30°C
- Do not tumble dry
- Do not iron
- Do not dry clean
- Do not bleach
Lloyd Loom indoor and outdoor
Both indoor and outdoor Lloyd Loom furniture can easily be maintained with a damp cloth and some natural, mild soap.
Whilst Lloyd loom is incredibly hardy it is recommended that the outdoor Lloyd loom is only used undercover and should not come into contact with water.
It is not recommended that Lloyd loom furniture be used in damp wet areas.
VINCENT SHEPPARD WARRANTY
Furniture marked for residential and domestic use has a 3-year structural guarantee
Furniture marked for commercial use has a 2-year structural guarantee.
What is not covered by this warranty: any damage caused by wind or harsh weather conditions, normal wear and tear, misuse or abnormal treatment.
Moving furniture from the original delivery address may void any warranty.
Use your furniture only as indicated.
PBO WARRANTY PROCEDURE
Patio & Balcony Outdoor Living acts as a reseller for the manufacturers we represent and will manage the warranty claim process on behalf of our clients. Manufacturer warranties will vary depending on the brands and products purchased. Warranty information can always be found on the brand's own website. However please contact Patio & Balcony Outdoor Living to assist you with this process.
Our products come with the standard requirements to ensure you are protected by Australian Consumer Law. You are entitled to a replacement or refund for a manufacturing fault and compensation for any other reasonably foreseeable loss or damage.
MAKING A CLAIM
Clients who have purchased products from Patio & Balcony Outdoor Living and experience a manufacturing fault within the manufacturer warranty period may be entitled to make a warranty claim to cover the cost of repair or possible replacement of the product.
Patio & Balcony Outdoor Living work on behalf of our clients to manage all warranty claims however the final decision on this claim is the responsibility of the manufacturer.
To make a warranty claim, please provide the following information:
- Proof of purchase
- Address where the product is currently located; contact details of the client must correspond with the purchaser’s details
- Detailed description and image of the fault
Please note that manufacturer warranties only apply to original purchasers. Where a product has been purchased as a floor stock item, discontinued item, or second-hand item, Patio & Balcony Outdoor Living and the manufacturer will no longer be liable for claims against product warranties. This does not affect any rights or remedies to which you may be entitled under the Australian Consumer Law.
Once the above information is available, please contact Patio & Balcony Outdoor Living for further support.
